Janna Mart - Refund Policy

At Janna Mart, we understand that your satisfaction with our products is essential. This Refund Policy outlines the terms and conditions under which refunds may be issued for packaged items purchased through our website.

1. Eligibility for Refund

Refunds will only be considered for packaged items that meet the following criteria:

• Damaged or Defective Items: If you receive a packaged item that is damaged or defective, we will issue a refund upon verification of the issue.
• Incorrect Items: In the event that you receive an incorrect packaged item, we will issue a refund or send a replacement based on your preference.

2. Non-Eligibility for Refund

Refunds will not be issued for the following:

• Change of Mind: We do not offer refunds for products due to a change of mind or dissatisfaction with taste preferences.
• Expiration Date: Refunds will not be issued based on the expiration date, as all our products are shipped with sufficient time before their expiration.

3. How to Request a Refund

If you believe your packaged item is eligible for a refund, please follow these steps:

1. Contact Customer Support: Notify our customer support team within 7 of receiving the item by emailing info@janna-mart.
2. Provide Information: Clearly state the reason for the refund request, and provide relevant details such as your order number, product name, and a description of the issue.
3. Submit Supporting Documentation: In the case of damaged or defective items, include clear photographs of the packaging and the item itself to assist us in assessing the issue.

4. Refund Process

Once your refund request is received and approved, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase.

5. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at info@janna-mart.com.

This Refund Policy is subject to change, and any modifications will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

Last Updated: 2024/01/04